Support
Email support@quillmarklabs.com.
Response times
| Type of request | First response |
|---|---|
| Any support request, including bugs and install problems | Within 2 business days |
| Security reports (see security) | Within 2 business days |
| Feature requests | Acknowledged within 2 business days. We do not promise a date or that a request will be built. |
A first response means a reply from us with next steps, not only an automatic receipt. We do not guarantee a time to fix a problem; we will tell you what we found and what to expect.
What to include in a bug report
- Your Jira site URL (for example,
yourcompany.atlassian.net). - The key of an issue where the problem happens, if you are comfortable sharing it.
- What you expected and what happened instead. A screenshot helps.
- Whether the problem happens for every user or only some, and the role of an affected user if it looks like a permissions problem.
Please do not send passwords or API tokens. We never need them.
Billing, licenses and refunds
Atlassian handles all purchases, invoices, payment methods, taxes and refunds for our apps. We cannot see or change your billing. Manage subscriptions from your Atlassian billing page, or contact Atlassian Support. Atlassian's Marketplace refund policy applies.
Documentation
Start with the Link Organizer documentation, which covers sorting, grouping, manual order, permissions and common questions.